Privacy Policy

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Last Updated: 5 June 2026

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At EXO Adventure, we are committed to protecting your privacy and ensuring that your personal information is collected, stored, and used responsibly in accordance with South Africa's Protection of Personal Information Act (POPIA).

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1. Who We Are

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EXO Adventure designs and manufactures modular adventure and camping products, including the EXO Escape Pod and related accessories.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: info@exoadvanture.co.za
Website: www.exoadvanture.co.za

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2. Information We Collect

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We may collect the following personal information:

• Full name

• Email address

• Telephone number

• Delivery address

• Billing information

• Vehicle information (where relevant for fitment purposes)

• Communication records

• Website usage information through cookies and analytics tools

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3. How We Use Your Information

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We collect and process your information to:

• Process orders and payments

• Arrange delivery of products

• Provide customer support

• Communicate regarding purchases and enquiries

• Improve our products and services

• Send updates, promotions, and newsletters (where consent has been provided)

• Comply with legal and regulatory obligations

We will only use your personal information for legitimate business purposes.

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4. Payment Information

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EXO Adventure does not store credit card or banking details on our systems.

Payments are processed through trusted third-party payment providers who maintain their own security standards and privacy policies.

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5. Sharing of Information

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We do not sell, rent, or trade your personal information.

We may share information with:

• Courier and delivery providers

• Payment processing providers

• Website hosting and technology service providers

• Government or regulatory authorities where required by law

All third parties are expected to protect your information appropriately.

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6. Cookies & Website Analytics

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Our website may use cookies and analytics tools to:

• Improve website performance

• Understand visitor behaviour

• Enhance user experience

• Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function correctly.

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7. Data Security

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We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed as completely secure.

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8. Your Rights

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Under applicable privacy laws, you may request to:

• Access your personal information

• Correct inaccurate information

• Update your details

• Withdraw marketing consent

• Request deletion of personal information where legally permissible

To exercise these rights, please contact us using the details provided above.

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9. Retention of Information

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We retain personal information only for as long as necessary to:

• Fulfil our contractual obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

Once no longer required, information will be securely deleted or anonymised.

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10. Third-Party Links

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Our website may contain links to third-party websites.

EXO Adventure is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

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11. Changes to This Policy

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We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.

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Contact Us

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For questions relating to this Privacy Policy or the handling of your personal information, please contact:

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EXO Adventure
📧 info@exoadvanture.co.za
🌐 www.exoadvanture.co.za

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SHIPPING POLICY

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Shipping Policy

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At EXO Advanture, every Escape Pod is carefully manufactured, assembled, tested and prepared before dispatch.

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Shipping Costs

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Shipping within South Africa is charged separately and currently starts from R1,700 per unit, depending on the destination and courier requirements.

Shipping costs will be confirmed with the customer before final payment and dispatch.

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Processing Time

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• Standard lead time is 7–14 business days from receipt of payment unless otherwise communicated.

• Custom orders or special configurations may require additional production time.

• Customers will be notified once their order is ready for collection or shipment.

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Delivery

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We partner with reputable courier and freight companies to ensure safe delivery throughout South Africa.

Delivery times vary depending on location but generally range between:

• Major cities: 2–5 business days

• Outlying areas: 5–10 business days

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Collection Option

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Customers are welcome to collect their Escape Pod directly from our workshop by prior arrangement.

Inspection Upon Delivery

Customers are encouraged to inspect their order immediately upon delivery.

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Should the product arrive damaged during transit, the customer must:

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1. Photograph the damage.

2. Notify EXO Adventure within 48 hours of delivery.

3. Retain all packaging materials until the claim has been resolved.

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Failure to report transit damage within 48 hours may affect our ability to process a claim.

Ownership & Risk

Ownership of the product transfers to the customer once full payment has been received.

Risk transfers to the customer upon delivery or collection.

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RETURNS & REFUND POLICY

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Returns & Refund Policy

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At EXO Adventure, we take pride in building quality products designed for adventure. We want you to be completely satisfied with your purchase.

Custom-Built Products

Because the EXO Escape Pod is manufactured and assembled to order, returns are limited.

We do not accept returns or provide refunds for:

• Change of mind.

• Incorrect vehicle measurements supplied by the customer.

• Cosmetic wear caused after delivery.

• Damage resulting from misuse, modification, negligence, accidents or improper installation.

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Defective Products

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If your Escape Pod arrives with a manufacturing defect, please contact us within 7 days of delivery.

We may request:

• Photographs of the defect.

• A detailed description of the issue.

• Proof of purchase.

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If the issue is confirmed to be a manufacturing defect, EXO Adventure will, at its discretion:

• Repair the product;

• Replace the defective component; or

• Replace the product where necessary.

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Returns Approval

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No product may be returned without prior written approval from EXO Adventure.

Unauthorised returns may be refused.

Return Shipping Costs

Where a warranty claim is approved and the fault is determined to be manufacturing related, EXO Advanture will cover reasonable return shipping costs.

Where no fault is found, return shipping costs remain the responsibility of the customer.

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Refunds

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Approved refunds, where applicable, will be processed within 14 business days.

Refunds will be issued using the original payment method wherever possible.

Consumer Protection Act

Nothing in this policy limits any rights afforded to consumers under the South African Consumer Protection Act (CPA).

WARRANTY POLICY (Recommended Addition)

6-Month Limited Warranty

Every EXO Escape Pod includes a 6-month limited warranty covering defects in workmanship and materials under normal recreational use.

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This warranty does not cover:

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• Normal wear and tear.

• Cosmetic scratches or marks.

• Damage caused by overloading.

• Water damage caused by misuse.

• Accidental damage.

• Third-party accessories not supplied by EXO Advanture.

• Damage caused by unauthorised modifications.

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Our goal is simple: build adventure equipment that lasts and support our customers when things don't go according to plan.

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TERMS & CONDITIONS

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Last Updated: 5 June 2026

Welcome to EXO Adventure. By accessing our website, placing an order, or purchasing any of our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

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1. ABOUT EXO ADVANTURE

EXO Adventure designs, manufactures, and sells modular adventure, camping, storage, and vehicle lifestyle products.

Throughout these Terms & Conditions:

• "EXO Advanture", "we", "our", and "us" refer to EXO Advanture.

• "Customer", "you", and "your" refer to the purchaser or user of our products and website.

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2. ACCEPTANCE OF TERMS

By using our website or purchasing any product from EXO Advanture, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or purchase our products.

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3. PRODUCT INFORMATION

We strive to ensure that all product descriptions, specifications, photographs, dimensions, and pricing are accurate.

However:

• Product images may differ slightly from the final product.

• Dimensions may vary slightly due to manufacturing tolerances.

• Colours and finishes may appear differently on various screens.

• Product specifications may be updated without prior notice.

EXO Advanture reserves the right to modify products and specifications to improve quality and performance.

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4. PRICING

All prices are displayed in South African Rand (ZAR).

Prices may be updated without notice.

Unless otherwise stated:

• Shipping costs are excluded.

• Installation costs are excluded.

• Additional accessories are excluded.

Pricing is confirmed at the time of purchase.

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5. PAYMENT

Full payment is required before any product is shipped or collected unless otherwise agreed in writing.

Accepted payment methods may include:

• EFT

• Credit Card

• Debit Card

• Approved payment platforms

Products remain the property of EXO Advanture until payment has been received in full.

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6. ORDERS

An order is only considered accepted once:

• Payment has been received; and

• Order confirmation has been issued.

EXO Advanture reserves the right to decline or cancel any order due to:

• Pricing errors

• Stock shortages

• Product availability

• Suspected fraud

• Circumstances beyond our reasonable control

Should an order be cancelled, any payment received will be refunded.

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7. SHIPPING & DELIVERY

Delivery timeframes are estimates only.

While we endeavour to meet all shipping schedules, delays may occur due to:

• Manufacturing requirements

• Courier delays

• Weather conditions

• Supplier delays

• Circumstances beyond our control

EXO Advanture shall not be liable for losses resulting from delayed delivery.

Risk passes to the customer upon delivery or collection.

Customers are responsible for inspecting products immediately upon receipt.

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8. RETURNS & REFUNDS

Returns and refunds are governed by our Returns Policy and applicable South African consumer legislation.

Custom-built, made-to-order, or personalised products may not qualify for return unless defective.

Change-of-mind returns may be subject to approval and restocking fees.

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9. WARRANTY

EXO Advanture products include a limited warranty against manufacturing defects.

The warranty does not cover:

• Normal wear and tear

• Cosmetic damage

• Accidental damage

• Negligence

• Incorrect installation

• Improper use

• Overloading

• Unauthorised modifications

• Exposure to extreme conditions beyond intended use

Warranty claims will be assessed on a case-by-case basis.

EXO Advanture may repair, replace, or provide replacement components at its discretion.

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10. VEHICLE COMPATIBILITY

Customers are responsible for ensuring that products are suitable for their vehicle and intended use.

Where vehicle measurements or specifications are supplied by the customer, EXO Advanture cannot be held liable for incorrect fitment resulting from inaccurate information provided.

Customers are encouraged to confirm compatibility before purchasing.

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11. PRODUCT USE

Adventure activities involve inherent risks.

Customers are responsible for:

• Proper installation

• Safe loading practices

• Safe operation of equipment

• Compliance with road traffic laws

• Compliance with camping and outdoor regulations

Products must only be used for their intended purpose.

EXO Advanture accepts no responsibility for injury, damage, loss, or accidents resulting from misuse or improper installation.

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12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, EXO Advanture shall not be liable for:

• Indirect damages

• Consequential losses

• Loss of profits

• Loss of use

• Travel expenses

• Accommodation costs

• Business interruption

Our total liability shall not exceed the purchase price paid for the product concerned.

Nothing in these Terms limits any rights available under South African law.

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13. INTELLECTUAL PROPERTY

All content on this website, including:

• Logos

• Branding

• Product designs

• Images

• Videos

• Text

• Graphics

remain the property of EXO Advanture unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

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14. WEBSITE USE

You agree not to:

• Use the website unlawfully

• Attempt to gain unauthorised access

• Disrupt website operations

• Upload malicious software

• Misrepresent your identity

EXO Advanture reserves the right to restrict access where misuse occurs.

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15. PRIVACY

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.

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16. FORCE MAJEURE

EXO Advanture shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Power failures

• Government restrictions

• Labour disputes

• Supply chain interruptions

• Pandemics

• Civil unrest

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17. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

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18. CHANGES TO THESE TERMS

EXO Advanture reserves the right to amend these Terms & Conditions at any time.

Updated versions will be published on our website and become effective immediately upon publication.

 

CONTACT DETAILS

EXO Advanture

📧 Email: info@exoadvanture.co.za
🌐 Website: www.exoadvanture.co.za

For any questions regarding these Terms & Conditions, please contact us using the details above.